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Ebenso sieht es mit den Zahlungsdienstleistern aus. If you lose — we will close your account when notice that you are playing from UK. What would you say if you won — unlikely you would ask us to confiscate your funds, right?
Yes you would have everyright to withhold winnings and not pay out because your terms clearly say NO UK players. The fact that you are admitting that you allow UK players to register and play until such point as they process a withdrawal is wrong.
If I had won I would expect you to confiscate winnings and refund deposits as this is what your terms mean.
By allowing this it gives us false knowledge that we should be ok to play. You say that if a player looses you will close the account when you notice that we are from the UK.
How would you know this if we never win or decide to withdraw? I have been registered with you for a month and you failed to realise this after the first time I deposited with you.
I have also never been asked to provide documents. What you are indicating is that you would be happy to continue taking money from a UK player until which point they go through your withdrawal procedure.
I am very unhappy with your decision and hope in this case as a goodwill gesture you would act accordingly and reimburse me for my deposits on the 12th Feb.
After all you have my email address, phone number etc to contact me. I would also like to add that you are surely violating your own terms by allowing this.
The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.
I understand terms may change but If you are changing them to not allowing specific players to bet, then this is a significant change that should have been addressed.
You say you will notify players where possible. You had my email address and telephone number so you could have easily informed me of this change or at least put a notification on the site that we should read before playing again, which most casinos have in place.
You do not allow real money wagering from uk players, plain and simple until you find out they are from the uk.
In addition I have complained to the uk and Cyprus gambling commission, betsoft, softswiss and Nabelese holdings. I have heard back from the manager at betsoft who say it is the operators fault for letting uk players play their games and their responsibility to stop this and they will be in touch with Limoplay to make them action it.
Firstly, LimoPlay did accept players from the UK at the time you signed up. As such you would have been able to play, win or lose, without issue.
If anything we would commend LimoPlay for attempting to behave in a responsible fashion and taking action to restrict UK players when so many of their peers are not doing so.
Firstly they should have emailed all players. Secondly they should have gone through their database and manually locked all UK accounts. As such this is at best a half-baked approach to restricting UK players.
To address their current policies fairly they have to either return losses or pay winnings. Dear Pogg, thankyou for you reply.
The main issue here is that I also contacted Betsoft whose games are on Limoplays site. Thank you for taking the time to write to us!
With regards to your complaint about Limoplay, I have routed the issue to the appropriate account manager for this casino operator.
As we are not regulated in the UK, it is the responsibility of the operator to withdraw our games for UK players. Accordingly, we will instruct the operator to comply with the regulations.
Thank you for bringing it to our attention. As you can see he states it was the operators responsibility to withdraw these games. I hope there is something you can do to help me in this matter.
The fact still remains that their terms clearly state uk players will not be able to place real bets. I feel they have breached their own terms and that they should honour my request of a refund.
I do understand this but the Betsoft man did clarify that Limoplay should have withdrawn their games. If they had have done this it would have been impossible for me to play them.
It just seems disgraceful that they are willing to let us keep playing and depositing and that we may never withdraw. I believe they are in the wrong for doing this.
I would like it if you could contact them on my behalf to negotiate a settlement. Perhaps as a goodwill gesture they should offer me at least half of what was deposited.
Terms are supposed to be made clear to players and no where in their terms does it mention anything about uk players winning or loosing, refunds or payouts.
It simply states uk players cannot play for real money. The fact that they have broken that term should mean something.
To keep a balance they either have to pay winners or return losses to losers. As such this strategy will naturally result in far smaller volumes of complaints.
Responsibility goes both ways. When I initially registered they did accept UK players. Due to this I was allowed to play and lose which is unfair.
This is fact and clear on their site but they did allow me to play for real money. I hope you understand where Im coming from. There was nothing unfair about your losses.
The rules did change and this has been poorly managed, but you played fair and square and as you would have received winnings had there been any you were NOT place in any from of unfair position.
You must be logged in to post a comment. I have spoken to chat who say i will not be refunded and decision from management has been made.
Hello, thank you for playing at our casino! How could I help you? Hi I,m not sure if Ive already spoken to you tonight or not?
I therefore want this refunding Obviously I didnt realise this as your site allowed me to register I dont mean anything personally and wish you a good night, I just need to be clear and need this sorting asap My point is that your site specifically says you dont allow real bets from UK players We have added this term after your registration.
Surely you should be checking when a player registers! I clearly gave you the correct details upon registering I want this taken further Also if you have no UK licence you shouldnt allow player from the uk to register A box should appear to let customers know this when they come back to your site Sorry, the decision was final.
Nothing will be changed. Had I have won you would not have paid out and stated UK players cant play - it works both ways I will be taking it further and want details of your management, your arbitrator and site owners so I can follow this up I am sure if this had happened to you, you would also be very distressed and find this unacceptable Unfortunately, we cannot help you in any way.
This is clear so why did you accept my deposits You have duty to check players upon registration It is illegal for a company to let uk players play without a licenceWith a vast knowledge and background in the online casino industry, we have focus our efforts in producing a high-quality fully detailed site suitable for every online casino enthusiast, whether novice or high roller, by delivering the most updated and in depth reviews of online casinos, casino bonuses, payment options and a ranked list of the most highly regarded and best trusted online casinos in the industry that considers all aspects of online casinos gaming. Zusätzlich dazu ist mit diesem ansprechenden Design aber auch eine gute Navigation verbunden. Casino Of The Month. We think these stand out among the rest! Go und Menschen in einem Bereich zusammenarbeiten zu lassen. Learn to choose a casino — or how not to walk on the rake An Online Casino is not easy to choose, mainly because there are so many great options! Falko , heute um Unglaublich was mir heute passiert ist. Sloto' Cash Casino Logo. Our opinion is based on our HolyMoly Rating Method.
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